Practice Charter
Content here...
Rights and Responsibilities
With rights come responsibillites and made for the patent this means:
| 1. |
Where an appointment has been made, you should attend on time or give adequate
notice to the practice if you wish to cancel. |
| 2. |
You should remember that an appointment is for one person only and that an
additional appointment should be booked if a second person needs to be seen. |
| 3. |
You should help to make the best use of the Doctors’ time, eg by REQUESTING
VISITS BEFORE 10.00am whenever possible and by attending the surgery rather than
requesting a visit wherever possible. |
| 4. |
You should take appropriate steps to prevent ill health eg not smoking, attending
for immunisations and cervical smears etc, if necessary with guidance from the
Doctors and Practice Nurses. |
Access to notes
Doctors and Nurses have access to your medical records.
Practice staff handle medical records: they do, however, sign a confidentiality form when joining the practice.
Unless we have your written consent nobody else has access to your medical records.
Suggestions & Complaints
We are always interested to receive constructive criticism and suggestions as to how we can improve our services to our patients.
If you wish to make a comment about any feature of our service, in the first instance please write or ask to see our Practice Manager, Mrs Jenny Ramsden.
If you wish to make a complaint, we have an in-house complaints procedure. Please ask for further details from the Practice Manager.
We also have suggestion boxes in the waiting rooms which are opened regularly. If you would like a reply, please indicate this and, of course, remember to note down your name and address.
Violent / Abusive Patients
We strongly support the NHS policy on Zero Tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.
Freedom Of Information
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
NHS Number
Your NHS number is your unique identifying number which means there is no confusion regarding names and dates of birth when presenting or contacting any NHS Provider Organsation.
|
