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Emergencies

If a medical emergency arises when the surgery is closed, above all, please use common sense:

1.	If the patient’s condition appears very serious you should call 999 immediately and ask for an emergency ambulance. An emergency ambulance should be with you within minutes and this prompt action on your part may help save the patient's life.
2.	If the patient otherwise clearly requires hospital treatment you should attend the nearest Accident & Emergency (Casualty) Department. A & E Departments are never closed and are always available for self-referral.

In other genuine medical emergencies you should call 01924 822273 (The Lofthouse Surgery) and listen carefully to the answer message which will tell you how to contact the Doctor on call.

The Doctor on call may be one of the practice Doctors or may be a deputising Doctor. You may request advice or ask for the patient to be seen. Home visits are done at the Doctor’s discretion for patients that are too ill to leave the house.

Alternatively you may be asked to attend an emergency clinic. At all times all we ask is that you are considerate. The Doctor’s private lives are unnecessarily disturbed by non-emergency calls and the practice incurs additional expense if a deputising Doctor is called unnecessarily.