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Call 111 - When it is less urgent than 999


All patients are seen by appointment only. Please phone reception at the surgery where you are registered for an appointment. The receptionists try to spread appointments out evenly from day to day so you may be offered an appointment in a few days time. Please accept this if you can wait as it makes things much easier for us to evenly distribute our workload. If your problem is urgent please tell the receptionist this and you will be given an appointment as soon as possible but please be considerate to others as we are only able to see a small number of urgent cases each day. Very urgent cases will always be seen in the surgery on the same day, but again please be considerate and only request this in an emergency as you will be seen as an extra patient in an already fully booked surgery and may be making other patients with booked appointments wait longer.

Please remember appointments are for 5-10 minutes and are intended for one person only! If other members of the family need to be seen, please make a separate appointment for them. Please do not store up long lists of problems - it is very difficult for the Doctor to sort these out in one appointment.

The Doctors always try as hard as they can to keep to the appointment times. However, occasionally, they may have several complex problems to deal with in one surgery or may be called out of surgery on an emergency. If these circumstances arise the surgery may run late and we ask for your understanding if this happens. If you think you have been kept waiting too long, please enquire at reception for an explanation. You will always be seen if you wait but if you prefer you will be able to re-book your appointment.

If you have made an appointment and then find that either it is inconvenient or that the problem has got better PLEASE TELEPHONE TO CANCEL IT.

Online Appointments

Appointments can be booked online. Registration for this service is free - simply call into the surgery to register.

To register you will need to complete the application form. Once this form has been completed you will need to provide proof of identity by taking this to the surgery you are registered at (Lofthouse Surgery or The Manse Surgery). You will need to do this before access to online services can be granted.


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