Patient Survey Results 2014-2015
In order to evaluation patient feedback, this year the practice has utilised a variety of sources including:
The Friends and Family Test
The CQC Report
NHS Choices Comments
The Practice Suggestion Box
The Patient Forum
The results of the feedback can be seen below:
Friends and Family Test (.docx)
CQC Report (.pdf)
Reviews from NHS Choices (.docx)
The practice team along with the patient forum members have complied a report highlighting actions for the following year. Included in the report are the 3 priority areas to be focussed on during 2015 – 2016.
Patient Forum Report 2014 2015 (.docx)
We have had some very positive comments during 2014 – 2015, some of which we want to share with you below.
“This is a brilliant surgery. The front desk staff are polite and efficient. The Doctors are also very good”.
“Over the last few months, there has been a dramatic improvement with the service at Lofthouse surgery, on the telephone and in the reception”
“I have been with this surgery for over 13 years and seen all the doctors, nurse and midwife. I can honestly say they are excellent, they provide quick appointments when required, excellent polite staff. They are nearly always on time or even early and I have, to my knowledge had to wait once because of an emergency call out. Always received excellent advice and medical care”.
“I have recently transferred to this practice... Super-efficient staff...only regret is I stayed with my another practice for so long as they were in the main rude and inefficient”