Patient Survey 2025

Before you begin, please select below which site you attended:*

Lofthouse Surgery

The Manse Surgery

Appointments

If you need to be seen urgently, we will try our best to give you an appointment on the same day. This appointment might not be with your regular doctor. If you need a non-urgent appointment we will try our best to give you an appointment within 2 weeks of your call. Considering this appointment system, please select the answer which says how much you agree or disagree with the following statements:

If I need an urgent appointment I am usually seen the same day*

If I need a non-urgent appointment I am usually seen within 2 weeks*

If I wish to see a particular Doctor I understand that I may have to wait longer*

I am happy with the current appointment system*

If you answered Disagree or Strongly Disagree, please provide a brief description in the box below*

Opening Times

We appreciate that many patients need flexible opening times and, within reason, we will endeavour to support our patients’ needs and now offer weekend appointments at the HUB. Please select the answer which says how much you agree or disagree with the following statements:

The Practice is open at times when I can attend an appointment*

I am happy with the current opening times*

Our Surgery

We want to make your visit to the Surgery as pleasant as possible. Please select the answer which says how much you agree or disagree with the following statements:

The Practice is easy to get to*

The staff are friendly and approachable*

The Practice is clean and tidy*

Overall, I think the Practice is welcoming*

I find the Practice website useful and easy to navigate*

I know how to use Online Services to book appointments & order prescriptions*

Clinical Care

Providing excellent Clinical Care is our priority. Please select the answer which says how much you agree or disagree with the following statements:

I feel listened to by the clinical staff*

The clinical staff treat me with dignity and respect*

The clinical staff communicate their message clearly and effectively*

I am confident in the treatment I receive from the clinical staff*

I am happy with the clinical care I receive*

The practice provides information for local services to help me manage my condition/conditions*

Equality Monitoring (This section is optional)

By completing this section you help us to ensure that we get feedback from different communities in our area. Any information given will be kept in strict confidence.

Please tick as appropriate:

Male Optional

Female Optional

Transwoman / Transman Optional

Non-binary Optional

Prefer not to say Optional

Please tick as appropriate:

Heterosexual / Straight Optional

Bisexual Optional

Gay Optional

Prefer not to say Optional

Please tick as appropriate:

Under 16 Optional

17-24 Optional

25-34 Optional

35-44 Optional

45-54 Optional

55-64 Optional

65-74 Optional

75-84 Optional

Over 84 Optional

Please tick as appropriate: Optional

Patient Reference Group / Newsletter

If you would like to become a member of our Patient Reference Group or receive a copy of our Quarterly Newsletter via email, please insert your email address in the below section.

Email Address Optional

Please tick as appropriate

I would like to become a member of the Patient Reference Group Optional

I would like to receive a copy of the quarterly Newsletter via email Optional