At our practice we aim to make sure that people have access to information they can understand and any communication support they might need. This includes our patients, their carers and parents.
Our information is available in a range of different formats, such as Large print, Braille, Easy Read documents and we can also communicate via email. In addition we also offer support from a language interpreter and a British Sign Language (BSL) interpreter.
Comments and Complaints
We are always interested to receive constructive criticism and suggestions as to how we can improve our services to our patients.
If you wish to make a comment or suggestion about any feature of our services, in the first instance please follow the link to complete our online form Your Feedback Matters. You can also put this in writing for the attention of the Practice Manager, Mrs Karen Nicholson.
If you wish to make a complaint, we have an in-house complaints procedure. If you require further information, please ask for a copy of our complaints procedure at the Reception desk.
Complaints should be addressed to:
- Mrs Karen Nicholson either via email ([email protected]) or in writing (The Manse Surgery, 4 Marsh Street, Rothwell, Leeds, LS26 0AE)
- NHS England, Quarry House, Quarry Hill, Leeds LS2 7UE
We hope that, if you have a problem, you will speak to us first. We believe this will give us the best chance of putting right whatever has gone wrong and it is an opportunity to improve our practice.
You can also access our page on the national NHS website, NHS UK at www.nhs.uk. On this site you can leave feedback about our service.
We hold your patient records in the strictest confidence, whether they are stored electronic or on paper. We take all reasonable precautions to prevent unauthorised access to your records. Any information that may identify you is only shared with the practice team, or if you are referred to the hospital, to the clinician who will be treating you. In order to share information about you with anyone else, written consent will be required.
All staff undertake mandatory ‘Data Security Awareness Training’ at required intervals and the practice ‘Confidentiality Information Governance Policy’ is updated annually.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager, Mrs Karen Nicholson.
All GP Practices are required to declare the mean earnings (e.g. average pay) for GP’s working to deliver NHS services to patients at each practice.
The average pay for GP’s working at Church Farm Close Medical Practice in the last financial year (2021/2022) before tax and national insurance was £70,698. This is for 1 full time GP and 6 part time GPs who worked in the practice for more than 6 months.
“NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.“
Statement of Purpose
Under the Health and Social Care Act 2008, every registered provider must have a Statement of Purpose.
A Statement of Purpose is a document which includes a standard required set of information about a service.
To view ours, please click Lofthouse & The Manse Statement of Purpose
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record that contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example, which medicines they choose to prescribe for you.
Access to your Summary Care Record will be strictly controlled. The only people who can see the information will be healthcare staff directly involved in your care.
Healthcare staff will ask your permission every time they need to look at your Summary Care Record. If they cannot ask you, e.g. because you’re unconscious, healthcare staff may look at your record without asking you. If they have to do this, they will make a note on your record.
You have a choice. If you are happy for your information to be uploaded then you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff at reception who will provide you with an opt out form.
More information can be found by clicking here.