Comments and Complaints

We are always interested to receive constructive criticism and suggestions as to how we can improve our services to our patients.

If you wish to make a comment or suggestion about any feature of our services, in the first instance please follow the link to complete our online form Your Feedback Matters. You can also put this in writing for the attention of the Practice Manager, Mrs Karen Nicholson.

If you wish to make a complaint, we have an in-house complaints procedure. If you require further information, please ask for a copy of our complaints procedure at the Reception desk.

Complaints should be addressed to:

  • Mrs Karen Nicholson either via email ([email protected]) or in writing (The Manse Surgery, 4 Marsh Street, Rothwell, Leeds, LS26 0AE)


  • NHS England, Quarry House, Quarry Hill, Leeds LS2 7UE

We hope that, if you have a problem, you will speak to us first. We believe this will give us the best chance of putting right whatever has gone wrong and it is an opportunity to improve our practice.

You can also access our page on the national NHS website, NHS UK at On this site you can leave feedback about our service.